Frequently Asked Questions (FAQ)
Last Updated: October 10, 2025
Welcome to the MySmartInfraCo Support FAQ page. Here you’ll find answers to the most common questions about using our platform, account setup, troubleshooting, and contacting support.
1. How do I create an account on MySmartInfraCo?
To register, open the MySmartInfraCo App or visit mysmartinfraco.com and select “Create Account.” Fill in your name, email address, and phone number, then verify your account using the code sent to your phone or email. Once verified, you can log in and start using our services.
2. I forgot my password. How can I reset it?
On the login page, click “Forgot Password?” and follow the instructions. You’ll receive a password reset link via email or SMS. If you don’t receive the message within a few minutes, check your spam folder or contact support at support@mysmartinfraco.com.
3. How can I submit a service or technical support request?
You can submit a support ticket directly through the app under the “Help & Support” section or by visiting support.mysmartinfraco.com. Include as many details as possible, such as your account ID, issue type, and screenshots if applicable. Our support team will respond within 24–48 hours.
4. What should I do if I don’t receive a verification email or SMS?
If you don’t receive your verification message, please check your spam or junk folder. You can also request a new code by clicking “Resend Verification Code.” Ensure that your phone number or email address was entered correctly. If the issue persists, contact our support team.
5. How do I update my account information?
Log in to your account, go to “Profile Settings,” and update your name, contact details, or subscription preferences. For changes to payment information, navigate to the Billing section. Remember to save your updates before exiting.
6. What payment methods are supported?
MySmartInfraCo supports secure payments via MTN Mobile Money, Vodafone Cash, AirtelTigo Money, and Visa/MasterCard. All payments are processed through certified providers like Hubtel and Paystack, ensuring your transactions are protected.
7. Can I change or cancel my subscription?
Yes. Navigate to the “Subscriptions” tab in your dashboard. You can modify, pause, or cancel an active subscription. Cancellations take effect at the end of the current billing cycle. For refunds or billing disputes, please contact our billing team at billing@mysmartinfraco.com.
8. How long does it take for my support ticket to be resolved?
Our team aims to resolve most inquiries within 24 to 72 hours, depending on complexity. You can check the status of your ticket anytime through your support dashboard. For urgent issues, please call our hotline.
9. How is my personal data protected?
We comply with Ghana’s Data Protection Act, 2012 (Act 843). All data is processed securely and used only for legitimate service purposes. See our full Privacy Policy for details.
10. How can I contact MySmartInfraCo support?
You can reach our support team through the following channels:
Email: support@mysmartinfraco.com
Phone: +233 (0)30 295 7654
Office Address: MySmartInfraCo Marina Mall, Airport City, Accra, Ghana
