Privacy Policy

Privacy Policy for Smart Infraco Website

Last Updated: March 26, 2026

This Privacy Policy applies to the website of Smart Infraco (“we,” “us,” or “our”), accessible at https://smartinfraco.com. It explains how we collect, use, process, and protect personal data in accordance with the Data Protection Act, 2012 (Act 843) of Ghana.

Smart Infraco provides enterprise-grade digital infrastructure services including cloud services, data centre solutions, and network connectivity solutions.

We are committed to protecting the privacy and personal data of all users who interact with our website.

1. Information We Collect

In accordance with Section 17 of Act 843, we collect only data that is necessary, relevant, and not excessive.

a. Information You Provide

Contact Information: Name, email address, phone number when you:
- Fill out contact forms
- Request services or consultations
- Subscribe to newsletters or updates
Business Information: Organization name, project requirements, or service inquiries submitted through forms.

b. Automatically Collected Data

Device Information: IP address, browser type, device type, operating system
Usage Data: Pages visited, time spent on site, interaction patterns
Cookies & Tracking Technologies: Used to improve website functionality and user experience

c. Third-Party Services

We may use:

Analytics tools (e.g., Google Analytics)
Hosting and infrastructure providers
Communication tools (e.g., email platforms)

These providers may process limited personal data on our behalf under strict confidentiality agreements.

d. Children’s Privacy

Our website is not intended for individuals under the age of 13. We do not knowingly collect personal data from children.

2. How We Use Your Information

In compliance with Section 18 of Act 843, we process personal data lawfully for the following purposes:

Respond to inquiries and service requests
Provide information about our services (cloud, network, data centre solutions)
Improve website performance and user experience
Send relevant updates or communications (you may opt out anytime)
Ensure security and prevent fraud
Comply with legal and regulatory obligations

3. Data Protection Principles

We adhere to the eight core principles under Act 843:

Accountability: We are responsible for lawful data processing
Lawfulness: Data is processed fairly and transparently
Purpose Specification: Data is collected for specific purposes only
Compatibility: Further processing aligns with original purpose
Data Quality: Data is accurate and updated when necessary
Openness: We clearly inform users about data practices
Security Safeguards: We protect data against unauthorized access
Data Subject Participation: You have full rights over your data

4. Your Rights Under Act 843

As a data subject, you have the right to:

Be Informed: Know how your data is used
Access: Request a copy of your personal data
Rectification: Correct inaccurate or incomplete data
Erasure: Request deletion of your data where applicable
Object: Object to certain types of processing (e.g., marketing)
Complain: File a complaint with the Data Protection Commission

📧 To exercise your rights: info@smartinfraco.com

We will respond within 30 days as required by law.

5. Data Sharing and Third Parties

We do not sell personal data.

We may share data only in the following cases:

Service Providers: Hosting, analytics, and communication tools
Legal Obligations: When required by Ghanaian law or court order
Business Transfers: In case of mergers or acquisitions

All third parties are required to comply with Act 843.

6. Data Security

We implement industry-standard safeguards including:

Secure servers and encryption
Access control and authentication systems
Monitoring and security best practices

While we strive to protect your data, no system is completely secure.

7. International Data Transfers

Where data is transferred outside Ghana (e.g., cloud hosting), we ensure:

Adequate data protection standards
Compliance with Act 843 requirements
Safeguards through contractual agreements

8. Data Retention

We retain personal data only for as long as necessary:

To fulfill the purpose collected
To comply with legal obligations
To resolve disputes

Data is securely deleted or anonymized when no longer needed.

9. Cookies Policy

Our website uses cookies to:

Improve user experience
Analyze traffic and usage
Enable essential website functionality

You can control or disable cookies via your browser settings.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last Updated” date.

11. Contact Us

For questions, requests, or concerns:

Smart Infraco

Marina Mall Building, Airport City

Accra, Ghana

📧 Email: info@smartinfraco.com

📞 Phone: +233 0307000701

12. Data Protection Commission

You may also contact:

Data Protection Commission (Ghana)

📧 support@dataprotection.org.gh

🌐 www.dataprotection.org.gh

Acceptance

By using the Smart Infraco website, you agree to this Privacy Policy.

(+233) 0307000701